Refund policy
60-Day Keep-Everything Guarantee
Last updated: October 17, 2026
We want your child to love training with SOKAI. If you're not happy with your kit for any reason, you have 60 days from the day your order is delivered to ask for a refund.
How it works
- Email us at contact@sokai.club within 60 days of delivery with your order number and a short note on why the kit wasn't right for your child.
- No need to send anything back. You keep the mat, the socks and everything else in the box.
- We refund the full price paid for the kit to your original payment method within 5 business days of your email. Your bank or payment provider may need a few extra days to post the refund.
- Shipping costs are not refunded, except where the problem is on our side (wrong or damaged item).
- The guarantee is limited to one refund per household (same shipping address).
- Once a refund is issued, the free SOKAI app access included with the kit ends.
Damaged, defective or wrong item?
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us at contact@sokai.club within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund (including shipping) at no cost to you.
Cancellations
You can cancel your order free of charge until it has shipped. Email us at contact@sokai.club as soon as possible.
European Union and United Kingdom customers
If you are a consumer in the EU or the UK, you also have the legal right to cancel your order within 14 days after you receive it, for any reason. We will refund the product price and the cost of standard delivery within 14 days of being informed of your decision.
This policy does not limit any rights you may have under applicable consumer protection laws.
Contact: contact@sokai.club